Privacy Policy

This Privacy Policy applies to Essie & Betsy's, our website, online clothing orders, and in-store visits. Developed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, this policy outlines how we collect, use, store, and protect your personal information when you shop for our clothing and womenswear.

1. About Us

Essie & Betsy's acts as the Data Controller for your personal data.

Store Name: Essie & Betsy's

Address: 12 Church Street, Welwyn, Hertfordshire, AL6 9LX, United Kingdom

Phone: 1438 840747

Email: info@essiebetsyse.com

Opening Hours (GMT / BST)

Monday to Saturday: 10:00 AM – 5:00 PM

Sunday: Closed

Response Time: We will respond within 24 hours. What Personal Data We Collect

When you order a dress, create an account, subscribe to our newsletter, or contact us, we may collect the following information:

Full name, billing address, and shipping address

Email address and contact phone number

Payment information (securely processed by our payment service providers; we do not store full credit/debit card details)

Order history, including dress styles purchased and size preferences

Website usage data, cookies, and device information

2. How We Use Your Information

We use your personal data for the following purposes:

Processing, packing, and delivering your dress orders via UPS

Sending order confirmations, shipment tracking updates, and providing after-sales support

Handling returns, refunds, exchanges, and order cancellation requests

3. Responding to your inquiries

Sending marketing emails (only if you have opted in)

Complying with legal, tax, and accounting obligations

4. Who We Share Your Data With

We only share your data with trusted third parties necessary for fulfilling your dress orders:

Payment service providers (for secure checkout)

UPS (our shipping partner, responsible for arranging delivery)

Shopify (our e-commerce platform)

Email marketing service providers (if you have subscribed)

We do not sell, rent, or trade your personal information to any unrelated third parties for marketing purposes.

5. Data Retention

We retain your order and customer data only for as long as necessary:

Order records: Retained for 7 years in accordance with tax and legal requirements

Marketing consent records: Retained until you unsubscribe

If you request the deletion of your data, and we are not legally required to retain it, we will delete it.

6. Your Rights Under the UK GDPR

You have the following rights:

To request a copy of the personal data we hold about you

To correct inaccurate information

To request the deletion of your data (where applicable)

To restrict or object to data processing

To data portability

To withdraw your marketing consent at any time

To exercise any of these rights, please email us at info@essiebetsyse.com. We may ask you to verify your identity before processing your request. If you are dissatisfied with how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

7. Cookies

This website uses cookies to improve your browsing experience, keep track of the contents of your shopping cart, and analyze website traffic. You can manage or disable cookies through your browser settings.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of online transmission is 100% secure.