Terms and Conditions

These Terms and Conditions apply to your use of the Essie & Betsy's website and to all online orders for dresses and womenswear. These Terms and Conditions are governed by the laws of England and Wales and comply with UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. About Us

Essie & Betsy's is the operator of this website.

Store Name: Essie & Betsy's

Address: 12 Church Street, Welwyn, Hertfordshire, AL6 9LX, United Kingdom

Telephone: 1438 840747

Email: info@essiebetsyse.com

Business Hours (GMT/BST)

Monday to Saturday: 10:00 AM – 5:00 PM

Sunday: Closed

Response Time: We will respond within 24 hours.

2. Acceptance of Terms

By placing an order through our website, you confirm your acceptance of these Terms and Conditions, as well as our policies regarding payment, delivery, returns, refunds, and privacy. If you do not agree, please do not place an order.

3. Product Information

We strive to display our dresses accurately, including their colors, styles, and descriptions. Please note that colors may vary slightly depending on your screen display settings. Sizing information is provided for reference only. All dresses are subject to availability. We reserve the right to withdraw or discontinue any product at any time.

4. Pricing

All prices displayed on the website are in British Pounds (£) and include UK Value Added Tax (VAT). Prices are subject to change without notice; however, orders for which payment has already been confirmed will not be affected by such changes.

5. Orders and Formation of Contract

Once you have submitted an order and completed payment, you will receive an automated order confirmation email. This confirmation does not constitute our acceptance of your order. A binding contract is only formed once we have dispatched your items and sent you a shipping confirmation email containing tracking information. We reserve the right to decline or cancel orders due to reasons such as out-of-stock items, pricing errors, suspected fraudulent activity, or payment failure.

6. Payment

Full payment is required at the time of checkout. We accept the payment methods listed in our payment policy. We do not store your complete card information. If a payment is declined, your order will not be processed.

7. Delivery

Delivery will be carried out in accordance with our delivery policy. We offer free UPS delivery to addresses within the UK. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by courier services, adverse weather conditions, network disruptions, or backlogs during peak seasons.

8. Order Cancellation

You may cancel your order and receive a full refund, provided the dress has not yet been dispatched, in accordance with our delivery policy. Once an order has been dispatched, it cannot be cancelled; you must instead follow our returns and refunds policy.

9. Returns, Refunds, and Exchanges

All returns, refunds, and exchanges are subject to our specific returns and refunds policy. You are entitled to a 14-day cooling-off period, during which you may return eligible, unworn dresses. Unless the item is defective, damaged, or incorrect upon arrival, the customer is responsible for return shipping costs.

10. Intellectual Property

All content on this website—including product images, photographs of dresses, descriptions, logos, and brand identifiers—is the intellectual property of Essie & Betsy's. You may not copy, reproduce, or distribute any such content without our written permission.

11. Limitation of Liability

We are not liable for any indirect, incidental, or consequential losses arising from your purchase of a dress from our store. Our total liability is limited to the value of the items you purchased. Nothing in these terms excludes liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded under UK law.

12. Website Use

You agree to use our website for lawful purposes only. You must not attempt to interfere with, hack, or misuse this website.

13. Amendments to Terms

We may update these terms and conditions at any time. Updates will be posted on our website, and the latest version shall apply to all new orders placed after the date of the update.

14. Disputes

Any disputes arising from your order shall be subject to the jurisdiction of the courts of England and Wales. You may also choose to use an approved alternative dispute resolution (ADR) service, if necessary.